FAQ

MOST ASKED QUESTIONS

Q1: Where do you ship to?
In Q3 you can see an overview of which countries we deliver to

Q2: How much is shipping?
We ship for free worldwide!

Q3: How long does it take for my order to be delivered?
Order processing times between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours. Please use this reference for shipping time to your country:

COUNTRY CODE       COUNTRY NAME       SHIPPING TIME     
 US       United States       7-15 days     
 GB       United Kingdom       5-10 days     
 CA       Canada       7-15 days     
 AU       Australia       6-12 days     
 FR       France       6-12 days     
 IT       Italy       7-15 days     
 AT       Austria       7-15 days     
 BE       Belgium       7-15 days     
 BR       Brazil       25-35 days     
 BG       Bulgaria       10-20 days     
 CO       Columbia       25-40 days     
 HR       Croatia       7-15 days     
 CY       Cyprus       10- 30 days     
 CZ       Czech Republic       10 - 20 days     
 DK       Denmark       15 - 20 days     
 EE       Estonia       10 - 20 days     
 FI       Finland       7 - 15 days     
 DE       Germany       6 - 12 days     
 GR       Greece       7 - 15 days     
 HU       Hungary       7 - 15 days     
 IE       Ireland       7 - 15 days     
 KW       Kuwait       10 - 30 days     
 LV       Latvia       20 - 35 days     
 LT       Lithuania       15 - 30 days     
 LU       Luxembourg       7 - 15 days     
 MT       Malta       20 - 30 days     
 MX       Mexico       12 - 22 days     
 NL       Netherlands       6 - 12 days     
 NZ       New Zealand       7 - 15 days     
 PL       Poland       7 - 15 days     
 PT       Portugal       7 - 15 days     
 RO       Romania       10 - 20 days     
 SA       Saudi Arabia       10 - 30 days     
 SK       Slovakia       20 - 35 days     
 SI       Slovenia       7 - 15 days     
 ZA       South Africa       10 - 30 days     
 ES       Spain       7 - 15 days     
 SE       Sweden       7 - 15 days     
 CH       Switzerland       7 - 15 days     
 TH       Thailand       10 - 30 days     
 TR       Turkey       10 - 30 days     
 AE       United Arab Emirates       10 - 25 days     

 
If you cannot find your country on the list and want to purchase an item, please contact us. Some countries we cannot ship to.

Q4: What payment methods do you accept?
We accept Paypal, Apple Pay, Google pay and all major credit cards. 

Q5: I placed an order but cannot find my order confirmation?
Kindly check your spam folder. If you are still unable to find it, please feel free to contact us on bublux@hotmail.com

Q6: How do I track my order?
You will automatically receive an e-mail notification with the tracking number once your order has been processed and shipped.

Q7: My tracking says “no information available at the moment”, why?
Once your order ships you will receive an email that contains your tracking information. You will also receive status updates if your order status changes. Sometimes due to the quantity/value of item being low, tracking is not available.

Q8: I ordered multiple items, why did I only received one?
Often, when you order multiple items we utilize different distribution channels. As such, many times each item will will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once. They will all get to you

Q9: What is your Refund Policy?
Our customers satisfaction is a top priority for us. Therefore, we will do everything in our power to make our customers happy. 
For more details please check our ''Refund & Returns Policy'' page.

Q10: What can I do when I want to return an item?
Contact us with your name, order ID number, and reason for return. we will send you an email to notify you that we have received your returned item. Then we will notify you of the approval or rejection of your refund.

Q11: How do I contact you?
If you happen to have a question which is not asked on this FAQs page, please feel free to send us an e-mail under the ''Contact Us'' section and we will do our best to assist and help you.